Six positioning scores, 1 to 10.
See Methodology.
| Dimension | Score | vs.Entire Market | vs. Revenue Cohort |
|---|---|---|---|
AI-first Headline is 'AI-powered Communications, Infrastructure and Security'; multiple AI-branded products (C1 Elly, Elly Assist/Automate), AI-powered security, and hot-words like agentic/co-pilot — AI is central but shares the pitch with comms/infra. | 7Strong | Top 60% | Top 64% |
Consultative partner Advisory, professional and managed services present; C1 Advantage frames outcome-driven performance and 'outcomes' hot-word, but leans toward managed-services wrapper rather than named transformation programs. | 6Present | Top 63% | Top 74% |
Clear differentiator Differentiators ('turn complexity into clarity,' unified experience, modernize without risk) are plainly stated and somewhat specific to platform unification, but stay within generic category language. | 5Present | Top 80% | Top 76% |
Thought leadership Steady content across whitepapers, reports, and a 'C1 Edge' research hub with topical POV (network AI readiness, CX trends), but cadence sporadic and no author signal. | 5Present | Top 42% | Top 44% |
Industry specialization Six named verticals with dedicated pages (healthcare, financial services, education, government, manufacturing, utilities) and named clients per sector, but depth signals only moderate/light — broad rather than deep. | 6Present | Top 50% | Top 64% |
Technology-forward, owns IP Multiple branded proprietary platforms (C1 Elly, Fabric, Cloud Calling with concrete stats, C1 Advantage) with datasheets/demos, though captured technical depth is limited. | 6Present | Top 39% | Top 45% |
Size
1,000 plus people
Revenue
$250M plus(medium confidence)
HQ
Bloomington, MN
AI emphasis
Normal
Homepage positioning
“AI-powered Communications, Infrastructure and Security”
C1 (ConvergeOne) is a large IT solutions and managed services provider that delivers AI-powered communications, infrastructure, and security solutions to enterprises across multiple industries. The firm connects enterprise technology stacks — making data secure, accessible, and usable — to drive employee productivity and connected customer experiences. C1 serves clients across healthcare, financial services, education, manufacturing, utilities, and government.
Selling points
- Unified experience across communications, infrastructure, and security platforms
- C1 Advantage: AI-enhanced managed services for predictable, outcome-driven performance
- C1 Elly: fully managed generative AI platform for enterprise automation
- C1 Fabric: data integration layer connecting all enterprise data sources
- C1 Cloud Calling: global PSTN access in 234 countries, local presence in 54 countries
- Out-of-the-box integrations with payment, CRM, and SSO systems
- CCaaS and UCaaS modernization without migration risk
Named clients
- Foundever
- Road Runner Sports
- Artesia General Hospital
- Aldine Independent School District
- Indiana Spine Group
Services and capabilities
AI and ML
AI Automations with C1 Elly
C1 Elly is a fully managed generative AI platform that safely activates enterprise data to accelerate automation impact. Includes C1 Elly Assist and C1 Elly Automate sub-products.
Product engineering
Communications — UCaaS & CCaaS
Modernizes employee collaboration (UCaaS) and customer engagement (CCaaS) with voice, video, chat, whiteboarding, and digital channel support, including workforce engagement management and customer experience advisory.
Cloud and platform
C1 Cloud Calling
Global PSTN access with long distance in 234 countries and local presence numbers in 54 countries on a secure, compliant, and reliable voice network. Includes Branded Caller ID and e911 compliance.
Data and analytics
C1 Fabric — Data Integration Platform
Connects all enterprise data sources, centralizing, normalizing, and cleansing data to enable AI automations with C1 Elly and faster decision-making with AI-powered analytics.
Cloud and platform
Infrastructure — Enterprise Networking & Modern Infrastructure
Scalable, secure, high-performance enterprise network solutions including mobility & wireless, networking, cloud, converged & hyper-converged infrastructure, data center modernization, data protection, edge computing, and virtualization.
Security
AI-Powered Security & Cybersecurity
Comprehensive security portfolio spanning AI-powered threat detection, compliance & risk management, security automation, cybersecurity (IAM, data security, network security, cloud security, risk mitigation), and physical security (access control, surveillance).
Advisory and strategy
Advisory, Professional & Managed Services
C1 Advantage managed services turn existing technology investments into predictable, outcome-driven performance. Advisory and professional services support strategy, implementation, and ongoing operations.
Industries
Healthcare
Named focusHealthcare — digitizing hospitals and improving the human experience between medical staff and patients
Financial services
Named focusFinancial Services — dedicated vertical page and named industry focus
Education
Named focusHigher Education and K-12 Education — dedicated vertical pages for both segments
Public sector
Named focusState and Local Government — dedicated vertical page
Manufacturing
Named focusManufacturing — dedicated vertical page
Energy and utilities
MentionedUtilities — dedicated vertical page
Thought leadership
C1 publishes a steady stream of practitioner-level blog articles spanning AI readiness, security, infrastructure modernization, and industry recognition, anchored by named senior authors. The program mixes leadership perspective pieces with technical how-to content, reflecting a broad IT solutions portfolio.
Volume
Steady stream
Cadence
~Monthly
Most recent
August 4, 2026
- Why Ongoing IT Technology Support Is Critical to Modern Public Sector OperationsArticles · Aug 4, 2026
- Is Your Network Infrastructure Ready for Agentic AI?Articles · Jul 17, 2026
- Why AI-Enhanced Managed Services Providers Are Becoming Essential for Modern IT OperationsArticles · Jun 1, 2026
- C1's CSO Candace Holt on the Bold Moves that MatterArticles · May 19, 2026
- C1 Awarded Fourth Consecutive Platinum Bell SealArticles · May 14, 2026
- C1 Earns Cisco 360 Preferred Status in All Six PortfoliosArticles · May 4, 2026
- Voices You Can't Trust: Securing K–12 Communications Against AI Deepfake ThreatsArticles · Apr 23, 2026
- CEO Jeffrey Russell on Technology ModernizationArticles · Apr 9, 2026
- CRN CEO Outlook 2026Articles · Mar 11, 2026
Owned IP
Surfaced from what the firm names on its homepage and primary navigation, plus what a quick crawl turns up. Large firms may own more than is shown here.
C1 Elly Assist
PlatformA generative AI product within the C1 Elly platform focused on assisting users, part of C1's fully managed AI platform for enterprise data activation.
Our assessment: Branded sub-product of C1 Elly with a dedicated page but limited detail visible in captured text.
ViewC1 Elly Automate
PlatformA generative AI product within the C1 Elly platform focused on automating enterprise workflows; includes a demo page. Part of C1's fully managed AI automation platform.
Our assessment: Branded automation product with a demo available; positioned as core to C1's AI story but limited technical depth shown.
ViewC1 Fabric
PlatformA data integration platform that connects, centralizes, normalizes, and cleanses enterprise data sources to enable AI automations with C1 Elly and AI-powered analytics.
Our assessment: Clearly branded data integration layer positioned as the foundation for C1 Elly; datasheet available but technical depth limited in captured pages.
ViewC1 Cloud Calling
PlatformProprietary global PSTN cloud calling service with long distance in 234 countries and local presence in 54 countries, including Branded Caller ID and e911 compliance.
Our assessment: Well-scoped proprietary calling product with concrete stats; appears productized with its own datasheet.
ViewC1 Advantage
FrameworkAI-enhanced managed services offering that turns existing technology investments into predictable, outcome-driven performance, simplifying operations and strengthening security.
Our assessment: Named managed services brand with outcome positioning; appears more as a service wrapper than a technical platform.
ViewHot-words
The buzzword spaces this firm chooses to lean into.
“accelerate your automation plans with C1 Elly, a fully managed generative AI platform”
“turn your existing technology investments into predictable, outcome-driven performance”
“seamless integrations unlock the power of all your data across the enterprise”
“accelerate time to value with out of the box integrations”
“AI automations with C1 Elly — safely activates the full potential of your enterprise data”
Contact surface
Ways we found to reach this firm.