ConvergeOne (C1)

Product engineering

Communications (UCaaS & CCaaS)

C1 modernizes enterprise communications with UCaaS (voice, video, chat, whiteboarding, document collaboration from anywhere) and CCaaS (orchestrated customer experiences across all digital channels), plus cloud calling, integrations, and workforce engagement management.

AI and ML

AI-powered Communications and Security (C1 Elly & C1 OnGuard)

C1 offers a fully managed generative AI platform (C1 Elly) to accelerate enterprise automation, including C1 Elly Assist (AI copilot) and C1 Elly Automate (intelligent virtual assistant), plus C1 OnGuard for ML-powered IT observability and AI-powered security capabilities.

Cloud and platform

Infrastructure (Enterprise Networking & Modern Infrastructure)

C1 establishes and maintains scalable, secure, high-performance enterprise networks and modern infrastructure, covering cloud, converged/hyper-converged infrastructure, data center modernization, data protection, edge computing, and virtualization.

Security

Security (Cybersecurity & Physical Security)

C1 minimizes exposure to cyber threats, enhances operational continuity, and maintains compliance through AI-powered security, cybersecurity (data security, IAM, network security, risk management, cloud security), and physical security (access control, advanced surveillance).

Advisory and strategy

Advisory, Professional, and Managed Services

C1 provides advisory services, professional services, and managed services (C1 Advantage) to help enterprises plan, implement, and manage their communications, infrastructure, and security solutions.

Data and analytics

Data & AI Infrastructure (C1 Fabric)

C1 Fabric connects to all enterprise data sources, centralizing, normalizing, and cleansing data to power AI automations with C1 Elly and enable faster decision-making with AI-powered analytics and insights.

Fully managed generative AI platform that safely activates the full potential of enterprise data to accelerate time to automation impact.

Our assessment: Flagship AI platform with two distinct sub-products (Assist and Automate); prominently featured in nav, homepage, and services — reads as genuinely productized.

AI copilot designed to bridge the AI-to-human gap in enterprise communications.

Our assessment: Named sub-product of C1 Elly with its own page but limited detail captured; branded co-pilot positioning.

ML-powered observability platform providing maximum resiliency across the entire IT environment.

Our assessment: Named platform with its own URL; described with a clear use case but limited method detail captured.

Intelligent virtual assistant for the enterprise, enabling AI-driven automation of interactions and workflows.

Our assessment: Named sub-product with its own page and demo; branded automation agent with moderate proof.

Data integration platform that connects to all enterprise data sources, centralizing, normalizing, and cleansing data to power AI automations and analytics.

Our assessment: Core data-foundation asset with its own nav item, datasheet, and described method; reads as productized and substantive.

Global PSTN access with long distance in 234 countries and local presence numbers in 54 countries, with spam filtering, e911 compliance, and Branded Caller ID.

Our assessment: Branded communications platform with specific coverage stats; reads as a productized service layer.

Unified workforce engagement, collaboration, and automation platform underpinning C1's communications offer, including RingCentral Powered By C1CX.

Our assessment: Branded experience layer referenced across communications pages; substantiveness unclear without a dedicated landing page.